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Communicating with your members just got easier December 1, 2008

Posted by Janet Sawyer in : Posts , add a comment

Once you’ve got your membership site up and running, how are you going to communicate with your members? Imagine the nightmare if all of your members decided to email you at once !

If you take a look around at most of the BIG Internet marketers and their sites, you’ll notice one major thing they have in common. They use a help desk script. The reasons for this are many………

  1. They don’t want to publish their email address for the robots to pick up and send their spam too.
  2. They have staff members who deal with different aspects of their business, a help desk script means they can access the messages without having to have access to the main email address.
  3. A help desk script helps keep all the messages together – no more disjointed communications.
  4. When people keep emailing the same questions over and over, a help desk script can take these and make them into a FAQ “frequently asked questions” , thus saving your members time because the answer will already be provided for them before they have asked the question.

There are plenty of help desk scripts on the market, ranging from free to extortionate! Some work, and unfortunately some don’t. I know some membership scripts have an inbuilt help desk system, but unfortunately these are usually the more expensive ones. 

One of the absolute best and I recommend it hands down above all the others that I’ve tried is ticketdeskpro Ticket Desk Pro is easy to use, both for the admin and the customer. 

Do yourself a favour, save yourself time and rid yourself of the email nightmares, trust me once you have your own support system up and running, you’ll kick yourself for not having done it sooner.

For the small ticket price TICKETDESKPRO  is an absolute gem!

I use it and wouldn’t recommend it if I didn’t.    My support desk is located here 

Update Special – Anyone who purchases TicketDeskPro through this link PURCHASE NOW will be entitled to raise a ticket at my Support Desk and I’ll install the script free for you. But only if you purchase through my link. :-) Yes, I’ll install and configure it for you.

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